skip to Main Content

RSPCA NSW and Insight – Raffle Privacy Policy and Collection Statement – 18 December 2023

The Royal Society for the Prevention of Cruelty to Animals, New South Wales and Insight Holdings Consolidated Pty Ltd (Insight) are committed to respecting and safeguarding your privacy. We are referred to here as “us”, “we” or “our”.

This policy concerns the charitable fundraising activities conducted by us together for RSPCA organisations in NSW, Queensland, Victoria, the ACT, Tasmania and Darwin sub-branch. Our contact information is provided at the bottom of this policy. For more information on RSPCA NSW or Insight, please see the contact details and the links to their policies at the bottom of this document.

The Royal Society for the Prevention of Cruelty to Animal, New South Wales (RSPCA NSW) which operates this Raffle for each state organisation named above, are all charitable organisations which are committed to the protection of animals. RSPCA NSW promotes awareness of this work, publicises its activities, informs the community, responds to your comments or questions, administers its work and conducts fundraising to support its activities by seeking sponsorship, operating fundraising activities including telemarketing and raffles and researching supporter attitudes.

Reasons for Collecting Information

This policy applies to our activities in fundraising, telemarketing, events we organise and supporter management, and outlines how RSPCA NSW collects, uses and discloses personal information about our supporters and our contact records. This policy applies to RSPCA NSW and Insight as the Australian Privacy Principle entities and to the contractors which we use for our telemarketing fundraising.

If you no longer wish to receive marketing contact from us please contact us to make a change: 1300 365 896.

How We Collect Information

We collect contact or personal information directly from you. This information may be collected from a number of sources including appeal letters and coupons, telephone enquiries and sales, donations, payments, event entry forms, merchandise sales, advertisement response forms, purchase of goods and services, mail services or otherwise, requests for information about our services, and via our websites for those purposes including by the use of cookies. We may record our phone conversations for which a notification is provided.

In each of these sources we believe it will be reasonably apparent that our purpose is to seek your support for RSPCA NSW’s raffles and its charitable purpose. You will be notified of our continued interest in contacting you and of your right to decline to receive further contact from us. Please see our contact information below to act on that wish. The information we collect is limited to personal information which may include name, age, gender, contact details, date of birth (optional), pet and animal interests, web and browser use settings and payment information. We maintain the information for accuracy and completeness. We do this during our contact with you and from external sources.

We do not request or record information about health, politics, religion, ethnicity or other information known as sensitive information although it may arise incidentally in our conversations with you.


A related purpose for which we collect personal information may include marketing. We may contact or send marketing material to you if; you have consented to receiving this material, the material is related to a purpose for which you provided information, or you would reasonably expect that marketing may occur and the material gives you an opportunity to stop or opt-out of receiving this material. Please see below if you wish to decline further contact. Under those circumstances we may also contact you where we have acquired your contact details via information in the public domain such as phone book data or from data suppliers.

How We Use Information

Information you have provided to us as a contact, a supporter or Raffle participant with RSPCA NSW will be used to seek your continuing support for charity fundraising. If you no longer wish to support or to receive approaches or information from us, please contact us.

We use mailing lists and collected information to update and maintain information and to contact new and existing supporters. To provide our services, we use dependable mailing list companies, telemarketers, banking services and other suppliers who are also bound by the Privacy Act 1988.

We do not request or record information about health, politics, religion, ethnicity or other information known as sensitive information although it may arise incidentally in our conversations with you.

Where required for example for accuracy or to act on your request to decline further contact, we may update the supplier of contact information for changes in the information you give us in accordance with this policy and that supplier’s privacy policy. We disclose information about you to third parties with your express or implied consent.

We do not sell the information you provide to us to others. We will disclose your contact information to the RSPCA state organisation most relevant to your location which organisation is the beneficiary of your support.

Information Security

We take all reasonable measures to keep any information held about you secure and to keep this information accurate and up to date. Information collected is kept in secure locations including in soft form in secured servers and where required is encrypted during transmission or in storage. Contracted suppliers are required to provide data security including firewalls, router settings and virus and interception protection. For more information about how we provide security for your data please see our Data Security policy.

Retention of Information

We do not retain information about you which is no longer required or is in use for fundraising. We dispose of records, files, letters and payment records in a secure manner and require suppliers to delete records from systems as soon as possible after completion of each task.

We must request and will retain information regarding all financial or potential supporters and those transactions for charity regulation, taxation, the conduct of raffles according to state legislation and related purposes.

Overseas Processing

Some of our service providers are located in the United Kingdom (Social media where used), United States (for example: cloud storage, web service platforms, Google Analytics). We ensure that the service providers which process personal information in any way, only do so according to an agreement which includes standards at least equivalent to or greater than the standards which would apply if that service provider was located in Australia.

Feedback, Queries or Complaints

You are entitled to know what information about you we hold and to correct that information. We will give you access to the information we hold about you. We may ask you to pay for document retrieval if that is necessary.

At any time, you may choose not to receive any further communication from us, or to alter the frequency and type of communication you receive. Please contact Raffle Customer Services on 1800 183 346 to arrange this or if you would like further information.

We may amend our privacy policy from time to time. We will notify you of any changes by posting the details of the changes in this policy on our website at www.rspcaraffle

If you are dissatisfied about any aspect of our privacy policy in relation to your contact information, please contact us. We are happy to consider all feedback, provide answers and where necessary act on any reasonable or legal request. We may need to identify you for that purpose.

To Contact Us

RSPCA NSW Raffle Customer Services

1800 183 346


To Contact RSPCA NSW or Insight generally

RSPCA NSW (ACN 626 609 587)

201 Rookwood Road, Yagoona, NSW, 2199

(02) 9770 7555


Insight Holdings Consolidated Pty Ltd (ACN 111 803 475)

72-80 Cooper St, Surry Hills, NSW 2010

1300 365 896


New Privacy Collection Statement for the Raffle conditions

This statement complies with Privacy Act 1988 Privacy principle 5.1


The Royal Society for the Prevention of Cruelty to Animals, New South Wales and Insight Holdings Consolidated Pty Ltd collect your personal information at, in person and over the phone to contact you to seek your support for Raffle participation and to administer your participation in draws for prizes. Please see our full Raffle privacy policy at

If you would prefer that we do not contact you regarding the Raffle, if you wish to see or correct the personal information we hold about you or have feedback or concerns about your experience, please call us on 1300 183 346 or

Funds raised from this Raffle are used to support RSPCAs in NSW, Vic, Qld, ACT, Tasmania and the Darwin Regional Branch. RSPCA WA has its own Raffle.

Banks, mail house and other suppliers receive your information in order to provide services. If you do not provide contact information we are unable to include you in the draw or provide our services. Data we receive is kept securely in an encrypted form in secured, backed up servers. For more information, please see Insight Holdings Consolidated Privacy Policy and other policies at

Supporter personal information may be processed overseas for example in secured data centres and processors which comply with or exceed our privacy standards.

Contact us if you have any questions or feedback about our services; 1300 365 896,

Back To Top